[SOLVED] Keyboard and mouse not working after reset

Tutorials & Methods
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1

My PC was running slow so is backed up all data on ext hdd and hard reset my pc, but after the reset completed, my mouse and keyboard are not working when first window opens up (Hi there…) But if i open bios on restarting they seem to work fine.
I am creating this topic using my phone and i have searched the whole goddamn YouTube,

And here is a yt video which shows the exact same problem as mine but no solution

Now, i also tried using my usb to boot windows 10 and the keyboard and mouse are still not working.

Please suggest something fast i can’t live without my pc

2

You mean you have Refreshed/Reset the Windows 10 via Built-in Option under advanced recover?.

If yes, then Kindly install Drivers and Update the Windows 10, it will detect drivers as well while searching for new updates. That’s all mate.

  1. Click on the Start button, and type “ Device Manager ” on the search bar.
  2. Open Device Manager, expand “Mice and other other pointing devices” and “Keyboard Devices” .
  3. Find and double-click driverfrom the left panel to uninstall.
  4. Right-click the device, and click Uninstall .
  5. Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
  6. After the uninstallation is complete, reboot your computer.
  7. After you have successfully uninstalled the driver, please go to the computer manufacturer’s website, download the Windows 10 driver for your computer and check.
  • Unplug usb and plug in again after 2, 3 minutes.
  • Try another Usb ports.

And don’t miss this:

Uninstall the update by going to Settings > Update and Security > View installed update history > Uninstall updates > then find “Security Update for Microsoft Windows (KB4074588)” and uninstall it.

It also mentioned by Microsoft, kindly follow the given solutions if the above solutions doesn’t workL https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-february-13-2018-upd

Good luck! :+1:

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3

Sir, i cant open my pc, i have erased every thing and now mouse and k.b. are not working when the new windows starts and asks for details like, what is my country, language etc.

4

Try external KeyBoard and Mouse if not tested yet (Temporary Solution which worked for me).
Hope it helps.

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5

Tried it bro,
Didn’t work:(

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6

#1

BIOS = CMOS = NVRAM. Different terms that all mean basically the same thing. It’s the programming that controls the hardware.

You can try BIOS reset but I prefer pulling the battery and doing it the way I described. Once you put the batter back and power up you should get a message to Press F1 to continue, F2 to enter Setup. Press F2. In setup, set the date and time, press the key to load defaults then press F10 to save and exit.

That’s all you need to do. :+1:

2

Try other USB ports to see if you can get them working.

See if you can get into Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf… to uninstall the Mouse and Keyboard drivers in Device Manager, restart to try to reinstall them.

See possible fixes here: https://www.thewindowsclub.com/windows-10-upgra….

Since it will roll back you can also go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki…

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

You may need to create bootable media to have a more stable set of installation files to do the Reset, or do the Clean install:

To create Windows 10 Installation Media on another PC install Media Creation Tool and follow the directions here: http://windows.microsoft.com/en-us/windows-10/m…. Uncheck the box for Recommended Settings to choose the exact version and bit rate for the target PC only.

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor…

If the media won’t boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, on second screen choose Repair Your Computer, then Troubleshoot Options to try a Reset.

If that fails choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof. Everything needed to get the best possible Clean Install is here: http://answers.microsoft.com/en-us/windows/wiki…. It is a better install than any amount of money can buy and a great learning experience that will make you the master of your PC because you will learn what works best and how to apply it with your own hands.

I hope this works! :slight_smile:

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Thanks, everyone for their immediate support, I tried all the methods u guys wrote, sadly didn’t work.
But then, this reply clicked something in my mind,

And F*ck yeah, this baby saved my PC (Got it from a friend)-

IMG_20200304_074907 (1)
IMG_20200304_074907 (1)2800×2100 584 KB

Once again Thanks to everyone who gave me instant help, really this site is a MIRACLE.

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