I had a problem turning off my laptop. every time I shutdown my laptop, the screen is off but the fan engine and the power indicator light are still on. I have unchecked “turn on fast startup” but the problem is still the same. just for information, my laptop is HP envy x360 13-ar000 and using windows 10 pro. maybe someone can help me. thank you
Problem in shutdown. the screen is off but the fan engine is still on and the power indicator light is still on
Seems like motherboard issue. Get it checked at the service center once.
Alternatively you can try pulling out the RAM and clean it with a dust blower and dry cloth and put it back in the slot.
If you shut down your computer properly from the Window’s start menu or by pressing the power button and you notice that your screen is off but some internal parts still remain powered on such as the fans or lights, then there is a chance that the fast startup setting in Windows could be interfering with your computer systems shut down sequence.
To solve this problem, you’ll need to disable fast startup in your Window’s settings. To do this follow the steps below.
- Press and hold the Windows () key, and then press the q key.
- In the Search box, type Power and Sleep.
- Touch or click Power & Sleep (System Settings).
- In the Power & Sleep window, click on Additional power settings under the Related Settings section of the page (Figure 1)
5.Figure 1:* Power & Sleep
- Click on the link Choose what the power buttons do on the left options. (Figure 2)
7.Figure 2:* Power Options
- Click Change settings that are currently unavailable at the top of the window. (Figure 3)
9.Figure 3:* Power Options System Settings
- The checkmark options at the bottom should now be available. If Turn on fast startup (recommended) is check, you will need to uncheck it to deactivate this feature. (Figure 4)
11.Figure 4:* Power Options System Settings
Click Save changes.
Now try shutting down your computer again to confirm if this change has resolved your issues.
Optional: To re-enable fast startup in the future just repeat steps 1-6 and at step 7 you will want to activate the checkmark instead.
i had the exact same issue. i used an asus tuf laptop . My screen , fan, led nothing turned on. i sent to showroom they said they need to replace motherboards(which costed 60% of laptop cost) . Later i gave my laptop for repair to a local service shop. they said the same thing mobo issue. they changed some capacitors and my fan and led boot up. but screen never turned on. now its sitting in shelf like a . literally can use it for anything now. used ssd and ram in my from that laptop in my new laptop.