Beginner Tips 1. Be Safe - Do not over refund to one address using a single company, that’s an easy to get your address blacklisted. If you want to truly be safe I highly advise one item per company.
2. Don’t Choke - Play along with the reps your trying to SE. A lot of choke ups and not having the correct info in front of you can slow the process and in all fail the refund.
3. Don’t Be Afraid - Let’s say you totally bomb the refund. Your story gets mixed up, you don’t have the right info, or the rep offers you a replacement option. Just simply end the call and call back. If you honestly don’t think you can do this some companies have a live chat where you can talk to reps through a chatroom. Maybe give that a shot.
Notes / Store Limits
Notes [+] The limits listed below are limits I think are doable for beginners, but the truth is the higher amount the item is the harder it’s going to be to refund.
[+] This method won’t get your address blacklisted if not abused. This isn’t your “Oh the package never arrived” method.
[+] I provide different options for different items throughout the guide. I also give you a lot of store options for customers.
Stores | Limits Stores | Limits Microsoft | $1500 Best Buy | $1000 Apple | $3200 Target | $600 Macy’s | $800 ASOS | $800 Pacsun | $600 Zumiez | $600 Kmart | $600 Google | $1500 Fry’s | $1500 Staples | $1000 New Frog | $1000 GearBest | $1000 QVC | $1500 Costco | $1000 Beach Camera | $2000 GoPro | $1000 Hollister | $600 Bath & Body | $500 American Eagle | $500 Body Building | $500 JCPenney | $600 Nordstrom | $1000 Zappos | $500 J. Crew | $600 Rue 21 | $500 Victoria Secret | $700
Bloomingdales | $800 GAP | $600 Ralph Lauren | $600 Michael Kors | $500 Zara | $500 Sephora | $600 H&M | $600 Abercrombie & Fitch | $800 Footlocker | $1000 Finishline | $1000
Method #1 (Electronics) I’m going to give you two different options for electronics. One for electronics with batteries and one for phones (and possibly tablets).
Electronics with Batteries: For this method you’re going to need to have an item that contains a Battery. For this example I will be using a PS4. For this method it doesn’t matter if you sign or not but I’d prefer you not to sign. So when talking to the rep your going to want to explain that you opened up your package and you noticed a black substance leaking from the box, and you didn’t want to touch it because it could be battery acid, say it’s sitting on top of the trash can in the box because you have dogs and that you don’t know what to do. The rep will either workout a refund with you or ask for the the item to be shipped back for a refund. But legally there is no way UPS or anyone would allow battery acid on a plane. If the reps are fully retarded and insist then simply call back and try again. Tip: Say you got the item for your B-Day. Play with their emotions.
Phones: For this method you’re going to need any phone (tablets can also probably work). For this example I will be using a S9. For this method you want to sign so the reps cant be like “you left it outside for to long.” So, when talking to the rep your going to want to explain that you opened up your package and you went to grab the phone and it was extremely hot and almost burned you, say it keeps getting hotter and hotter you think it might explode or cause a fire, say it’s currently outside in plastic box on top of your trash can because it might start smoking. The rep will ask you a lot of questions and ask you to turn off the phone but just say there is no way you’re going near that phone and you just want your money back. Again legally there is no way UPS or anyone would allow a phone like that on a plane… If the reps are fully retarded and insist if you turn it off you can ship it back then call again. Tip: Say you got the item for your B-Day. Play with their emotions.
Method #2 (Electronics | Clothing) I’m going to give you a method that works just about every time for electronics and clothing. It’s being used by most refunders but I’m going to give you my take on it.
My Version: For this method you’re going to need basically anything, it works for just about everything. For this example I will be using an apple watch. Now, for this method you do want to sign (a lot of refunders tell you not to sign but I advise you to sign so reps don’t use it against you). So, when talking to a rep your going to want to tell them you received the box in PERFECT condition and you received everything but the actual item so in the case we received everything but the apple watch. This is called a mis shipment and it does actually happen from time to time. Now, if a rep is giving you shit and is asking for a police report tell them “Why would I file a police report? I signed for the package who else could’ve stolen it?” That is why its key that you sign for the package so they don’t use that against you. If the rep is truly retarded then simply hang up and call back again. Simple.
Example Script Situation: (Refunding iPad) Rep: Welcome to Apple Support, how may I help? Me: Hi I’m (name on the account) and I’m a bit confused on what was delivered today. Rep: Hello, May I get your order details? Me: (Full Name - Address - Phone # - Email - Order #) Rep: Okay Sir what seems to be the problem? Me: So I received my package today and the box was perfectly fine but when I opened it up I got my iPad box and my charger but I did not get the actual ipad… Rep: Hold on a moment let me check my sources and I’ll be right back with you.
Now, this can go a few ways. They can either offer you a refund, offer you a replacement, or say “We will contact you in 2-3 days and investigate.” But always keep your story and push for a refund. Tip: They also might ask for your serial number (and then offer you a refund) so make sure you have your customers serial #.
Enjoy and Stay Safe.